Service & Support Request

For Pocketbond plastic model kit parts or sprues there is a different form – click Here to go to it.

Link to Warranty Information
Link to Services Charges

Requests are dealt with on the next available working day. Acknowledgement does not indicate acceptance of your request.

Link to Terms and Conditions (pdf)
Link to Returns Policy (pdf)
Link to Privacy Policy

Please note Any locomotive returned to the Service Department for attention should, if possible, have any after-market decoder removed: if sent with decoder, service may be restricted. Bachmann Europe plc will only accept liability to the value of a standard model: this also applies to body modifications/detailing/weathering.