Plastic Scale Model Kits Spares Request form
The correct contact for any inquiry regarding a kit you have purchased is the retailer who sold the kit to you. We can try and help you on a direct basis subject to the conditions below. Please note we do not sell spare parts.
- We do not deal with kits that were bought outside the UK and were not supplied by us either directly or indirectly. Parts request will only be processed if accompanied by the Pocketbond/Bachmann Europe address label, barcode and proof of purchase receipt from one of our Stockists.
- We do not supply missing parts for kits that have been started or if the kit has been discontinued by the manufacturer.
- Defects must be reported within three months of purchase.
- We cannot guarantee supply of replacement parts as they may not be available from the manufacturer.
After completing this form you will receive an acknowledgement email. In order to supply the correct parts to the correct address please write to us by letter post. Depending on the nature of your request, please follow the relevant option below.
Link to Terms and Conditions (pdf)